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$20 MINIMUM ORDER

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Shipping and Return Policies

FREE SHIPPING*

$4.95 PACKAGING AND HANDLING


*Free Shipping on all products except glass chimneys, ceramic clay and bisque tiles.

*Free Shipping applies to ground shipments in the Contiguous US.

*Free Shipping does not apply to expedited, international, wholesale or distributor shipments.

*Free Shipping will not apply to a reshipment of an order for any reason.


Ceramic Clay
SHIPPING: Clay is heavy, so shipping costs can be expensive. All clay will be shipped separate from your order so we can use flat rate USPS boxes.

25 Lbs - cost of shipping $12.35

50 Lbs - cost of shipping $16.85

*CLAY WILL BE SHIPPED SEPARATE FROM YOUR ORDER AND COST IS ADDITIONAL PER RATES LISTED ABOVE. IT WILL NOT BE AUTOMATICALLY ADDED TO THE SHIPPING COSTS OF YOUR ENTIRE ORDER.


**Orders shipped to Alaska / Hawaii

All shipments to Alaska and Hawaii will be charged shipping at cost based on weight and number of boxes. Please contact us for quote.

**International Shipments

All international shipments will be charged shipping at cost based on weight and number of boxes. Please contact us for quote.

*Special Pricing

If we lower pricing on large quantities, shipping will be at cost.

Distributor Shipments

All distributor shipments are shipped at cost.

Expedited Shipping

We offer next day, second day and third day shipping via UPS or FedEx at cost. ORDERS MUST BE SUBMITTED BY 12 NOON PST (PACIFIC STANDARD TIME) TO BE SHIPPED OUT THE SAME DAY.

*PLEASE NOTE: We reserve the right to adjust shipping charges on any order if the online store calculates it incorrectly or charges are significantly higher than stated. Customer will be notified with any adjustments before the order is shipped.



Order Discrepancies and Damage:

Unfortunately mistakes and accidents do happen from time to time. Please email us as soon as possible with order discrepancies/damages and we will correct them as soon as possible. Order discrepancies and any damage must be reported to us within (14) fourteen days after receiving your shipment.

Return Policy:

We want you to be happy with your purchase. You may return most unopened and unused items within 14 days of receiving them, for a full refund, less shipping costs. Any items over 15 days after receiving them, will be subject to a 10% restocking fee. You will be responsible for shipping costs when returning items to us for refund, unless it was a shipping error made on our part. We will not accept any return after 60 days so please check your order immediately upon receiving it. We will not accept a return without a return authorization number. Please email us at Customerservice@aftosa.com for a return authorization number. Please always include your invoice number and reason you want to return the product. All returns should be sent to:


Aftosa
1776 Wright Ave
Richmond,CA 94804
We do not accept returns of Books, DVD’s or any other copyrighted material. Please order carefully.

If your package was not received, please review the following:

Once the packaged has been shipped from our warehouse, it is in the care of the carrier. As we strive to make sure that shipping information is correct, we cannot control what happens once the carrier has the package and it is en route. Sometimes the carrier will try to place the package in a inconspicuous location, however, this is not always possible. Once your tracking number has been received (the tracking number is emailed once your order has been processed) begin checking the appropriate carrier website to see the shipping status. If the status of the package states that it has been delivered and you still have not received it, consult the carrier website and begin the claim process. If you need any assistance during this process, feel free to contact Aftosa.